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Hi Wooshin, Could you kindly provide which version of FW build you are testing ? Is it daily build by SKB manager ? Thanks ~ |
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Hi Brent, Please help to duplicate it first using DVT board. |
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I use Image which build is started at today 00:00 on SKB manager server |
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Hello, everyone. I bring results after a series of experiments. I hope it might help to solve the issues or give hints when it comes to solving problems of playing 4K videos on Youtube. First, let me kindly check what is in common between The issue [ID 0001121] and [ID 0001122]. 1. The two issues employ 4K videos. 2. Those 4K videos stop when you playback them. There are a few things we found from the testing. I will put the video links for you to easily check on the result. * The version we used on the test is below - The service version: 19.522.36(2021.01.14) - NUGU version: 3.6.9 * [Network Activity] and [Buffer Health] on the screen during playback - Our test shows enough buffer or speed to stream the videos, therefore, the video can keep playing with the stable streaming service, depending on the Network Activity when Buffer Health is bad and vise versa. - We found out that Network Activity and Buffer Health from the videos you shared with us were comparably lower. - The video links are below: - ID_0001121_1st_example: https://drive.google.com/file/d/1GEOScs_q8exFN34THs-HDVlcB1M8Dm1R/view?usp=sharing - ID_0001121_2nd_example: https://drive.google.com/file/d/15EL4hXXjJ7s8q8EF-_sqK-6_RKZ1QbSb/view?usp=sharing - ID_0001122_example:https://drive.google.com/file/d/1d9GA8fjMbi35H7uzl5V1sF7aMTuiNutr/view?usp=sharing Let us updated on these issues. Have a good weekend! Test_version.jpg (242,201 bytes) |
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Hi Choi, In case of ID_0001121_1st_example, connection speed is 11307 kbps and buffer health is 27.39s In my case connection speed is 280955 kbps and buffer health is 27.72s but video is stopped. S/W version is same with yours. I can't understand what is difference. Please explain. Thank |
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Hi Wooshin, Please, can you tell me your experiment environment? Moreover, I would like to know the experiment result if you reset the machine to the factory setting. Since those problems are caused by the reasons below 1) If the network is excluded problem, the storage for cache and cookies maybe is full. 2) There are background apps running behind, occupying rams for playing 4K Youtube video. For a prompt replying, you can add me on WeChat. [ID: brent_choi] Thanks! |
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Thanks for your response but i have a question. 1) If the network is excluded problem, the storage for cache and cookies maybe is full. -> um, How can i empty storage for cache and cookies ? 2) There are background apps running behind, occupying rams for playing 4K Youtube video. -> How can i check ram occupied rate ? Thanks. p/s I have added you on the Wechat. Please accept me. |
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Hi Choi, I can see this issue after factory reset. Thanks. |
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Hi Wooshin, Thanks for letting me know. I will keep checking on it. Thanks! |
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Hi Choi, Please update current status. Thanks. |
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Hi Wooshin, We proceed test not only on reference verison of Synaptics, but also on other set up boxes made by other chipset providers after the talk with you. It turned out that the test on the other set up boxes also showed the same issue. Plus, we tried playing other 4k YouTube videos to evaluate aside the specific YouTube 4k videos you reported. Most of 4k video still showed same issues. To be noticed, those tests were carried by the same version of YouTube App. I will update you tomorrow again for other details of the next steps. Have a good night. Thanks! |
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Hi Wooshin, From Brent's testing, it also occurred in Synaptics EVK(Synaptics based), Eagle(Amlogic based) and other Android TV STB(R based). So it turns out that this is a common issue and we can't resolve it. We will report it to Google YouTube team later. |
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After close, I will reopen if same problem will be founded. |
- yk.jung ( (ALTech) Younkwang Jung ) developer
